Registration Issue

Incident Report for Byphone

Resolved

This incident has been resolved.

Posted Jul 18, 2022 - 13:55 BST

Update

Presence server has had more disk space added as well as more RAM. A restart was required to apply this change, and may have caused further disruption with errant BLF keys. Again a handset restart will clear this.

Posted Jul 18, 2022 - 12:56 BST

Update

Presence may have been affected for some users as a result of registration drops. This issue has been cleared on the Presence server and may require a handset reboot to clear any errant keys.

Posted Jul 18, 2022 - 11:13 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 18, 2022 - 10:15 BST

Investigating

We have observed further drops in registrations and are continuing to investigate.

Posted Jul 18, 2022 - 09:30 BST

Monitoring

We appear to have had a drop in handset registration. Registrar is back to normal now. We are investigating and monitoring for further drops.

Posted Jul 18, 2022 - 09:11 BST

This incident affected: SIP Registrar.