Update - We are continuing to monitor for any further issues.
Sep 18, 2026 - 11:30 BST
Sep 18, 2026 - 11:30 BST
Monitoring - A fix has been put in place, and our team are monitoring the results
Any users still having issues should restart their devices. If still having problems after that, please report with call examples to our Helpdesk
https://byphone.atlassian.net/servicedesk/customer/portal/1
Sep 18, 2026 - 11:18 BST
Any users still having issues should restart their devices. If still having problems after that, please report with call examples to our Helpdesk
https://byphone.atlassian.net/servicedesk/customer/portal/1
Sep 18, 2026 - 11:18 BST
Investigating - We are aware of an issue affecting calls and are investigating
If you are experiencing issues, please report with call examples to our Helpdesk
https://byphone.atlassian.net/servicedesk/customer/portal/1
Sep 18, 2026 - 11:02 BST
If you are experiencing issues, please report with call examples to our Helpdesk
https://byphone.atlassian.net/servicedesk/customer/portal/1
Sep 18, 2026 - 11:02 BST
Web Application
Operational
SIP Registrar
Degraded Performance
SIP Gateway
Operational
PBX Farm
Operational
Other Services
Operational
AWS ec2-eu-west-2
Operational
AWS elb-eu-west-2
Operational
AWS lambda-eu-west-2
Operational
AWS rds-eu-west-2
Operational
AWS s3-eu-west-2
Operational
AWS route53resolver-eu-west-2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.