Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 14, 2024 - 17:00 GMT
Scheduled
We will be applying some upgrades to customer facing Edge services:
1) We are upgrading the Application Firewall on customer facing load balancer, this will filter connection requests from customers web browsers and softphones to our UI and API servers. This should not cause any changes to observed behaviour but should provide us with better filtering and alerting in future.
2) SIP Registrar configuration is being upgraded to allow us to control and re-route SIP (call setup) and RTP (voice) traffic more easily with reduced disruption in future. This should not cause any changes to behaviour od Customer Premises Equipment (phones), but the customer phones may automatically re-register during this maintenance window. Automatic re-registration should occur within a few minutes.
In the unexpected case that any phones become Un-Registered and do not automatically re-register then please reboot the phone. If the phone remain unregistered then please raise a support ticket in the normal process.
Posted Jan 12, 2024 - 13:00 GMT
This scheduled maintenance affected: Web Application and SIP Registrar.