Account Security

Scheduled Maintenance Report for Byphone

Completed

The scheduled maintenance has been completed.

Posted Mar 28, 2025 - 16:00 GMT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 28, 2025 - 10:00 GMT

Scheduled

In order to maintain high security levels for customers, we will soon be migrating all Byphone users to a new multi-factor authentication system.

https://byphone.atlassian.net/wiki/spaces/BYP/pages/2607153166/Account+Security

In anticipation of this, we will be sending out account recovery emails to allow users setup their accounts prior to the switchover, to facilitate a smooth hassle-free experience.

Keep an eye on your inbox for these mails throughout today and make sure you complete recovery of your account, setting up a password and other factors of authentication before April 4th 2025.

Users without a valid email address will not receive these emails and will be unable to login to the Byphone portal after this date (this will not affect calling services).

Please contact our Support Helpdesk if you encounter any issues or have concerns regarding this.

https://support.byphone.co.uk

Posted Mar 28, 2025 - 09:39 GMT