All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web Application Operational
90 days ago
100.0 % uptime
Today
SIP Registrar Operational
90 days ago
100.0 % uptime
Today
SIP Gateway Operational
90 days ago
100.0 % uptime
Today
PBX Farm Operational
90 days ago
100.0 % uptime
Today
Other Services Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-2 Operational
AWS elb-eu-west-2 Operational
AWS lambda-eu-west-2 Operational
AWS rds-eu-west-2 Operational
AWS s3-eu-west-2 Operational
AWS route53resolver-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Account Security - Update Apr 4, 2025 08:00-08:30 BST

Following on from a previous maintenance notice last week https://byphone.statuspage.io/incidents/6zwvs2fcplzs
A new authentication system is being implemented to improve the security of all user accounts accessing the byphone product suite.

After this window, users must login using an account on https://accounts.byphone.co.uk

Old passwords used to directly access https://app.byphone.co.uk prior to this window will no longer be usable.

If you encounter any issues after this window, please contact our Helpdesk @ https://support.byphone.co.uk
Posted on Apr 01, 2025 - 16:22 BST
Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Irish Inbound Calls - Audio Issues
Resolved - This incident has been resolved.

The issue lay with an upstream supplier proxy. We have been advised the issue was resolved @ 13:37 today.
Mar 28, 21:04 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 10:35 GMT
Investigating - We are currently investigating this issue.
Mar 28, 10:14 GMT
Account Security
Completed - The scheduled maintenance has been completed.
Mar 28, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:00 GMT
Scheduled - In order to maintain high security levels for customers, we will soon be migrating all Byphone users to a new multi-factor authentication system.

https://byphone.atlassian.net/wiki/spaces/BYP/pages/2607153166/Account+Security

In anticipation of this, we will be sending out account recovery emails to allow users setup their accounts prior to the switchover, to facilitate a smooth hassle-free experience.

Keep an eye on your inbox for these mails throughout today and make sure you complete recovery of your account, setting up a password and other factors of authentication before April 4th 2025.

Users without a valid email address will not receive these emails and will be unable to login to the Byphone portal after this date (this will not affect calling services).

Please contact our Support Helpdesk if you encounter any issues or have concerns regarding this.

https://support.byphone.co.uk
Mar 28, 09:39 GMT
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Draytek Issues
Resolved - For those customer still experiencing internet connectivity issues caused by the recent Draytek vulnerability, here is a quick guide to resolve:

https://byphone.atlassian.net/wiki/spaces/BYP/pages/2707423239/Draytek+Issues

Recent Firmware versions can be found here:

https://fw.draytek.com.tw/

or

https://byphone-firmware-store.s3.eu-west-2.amazonaws.com/draytek/
Mar 24, 08:00 GMT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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